General Conditions

The present travel program is the information document in which the present general conditions are inserted, forming an integral part of it and which constitute, in the absence of a separate document the travel contract, the present general conditions obey the provisions of the legislation in force. The General Conditions whose object is an Organized Trip or Related Travel Service contained in this program, the corresponding standardized information sheets and the particular conditions contained in the travel documentation provided to the Traveler at the time of booking the trip, substantiate the travel contract that binds the parties.


1. ORGANIZATION

1.1 The travel arrangements are made by Vizela Viagens de Pasidu, Lda. Hereinafter referred to as VIZELA VIAGENS, legal person 509492444, headquartered at Rua de Sub. Quintão, 178 * 4815-662 Vizela, holder of RNAVT 4133. The contract is constituted by the general conditions provided that it includes all necessary information. We know and refer that some information will only be known pending the reservation process, so it cannot be included in the general conditions, but must be included in a document that is delivered to the client - particular conditions - as the contract will only be complete when it includes all the information required by law.


2. REGISTRATION

Upon registration, the Traveler will make the requested payment. If the registration takes place 21 days or less from the start date of the service, the total price of the service must be paid at the time of registration. VIZELA VIAGENS reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above. Reservations are subject to obtaining from suppliers the confirmation of all services.


3. INFORMATION UNDER LAW No. 144/2015 OF 8 SEPTEMBER

In accordance with Law No. 144/2015 of 8 September in its current wording, we inform that the Traveler may use the following Alternative Dispute Resolution Entities: Arbitral Commission for Tourism of Portugal in www.turismodeportugal.pt; Or to any of the entities duly indicated in the list provided by the General Directorate of Consumers in www.consumidor.pt

4. COMPLAINTS

4.1 Any non-conformity in the execution of a travel service included in the package travel contract must be communicated to the travel agency in writing or in another appropriate form as soon as such non-conformity occurs, that is, without undue delay.

4.2 The right to submit claims for the purpose of price reduction or the right to compensation for non-conformity of the travel services included in the package travel lapses within 2 years.


5. LUGGAGE

The agency is responsible for the luggage under the legal terms; The Traveler has an obligation to complain to the service provider at the time of removal, deterioration or destruction of baggage. In international transport, in case of damage to luggage, the claim must be made in writing to the carrier immediately after the damage has been verified and at most 7 days after delivery. In case of a mere delay in the delivery of luggage, the claim must be made within 21 days from the date of delivery. The filing of such a complaint will be an essential basis for triggering VIZELA VIAGENS responsibility on the service provider.


6. LIMITS

6.1 The agency's liability shall be limited to the maximum amount payable to entities providing the services, under the terms of the Montreal Convention of 28 May 1999 on International Air Transport and the Berne Convention of 1961 on Rail Transport.

6.2. With regard to maritime transport, the responsibility of travel agencies, in relation to their Travelers, for the provision of transport services, or accommodation, when applicable, by maritime transport companies, in the case of damages resulting from intent or negligence of these , will be limited to the following amounts: a) € 441,436, in case of death or personal injury; b) € 7,881, in case of total or partial loss of luggage or damage; c) € 31,424, in case of loss of a motor vehicle, including the luggage contained therein; d) € 10,375, in case of loss of luggage, accompanied or not, contained in a motor vehicle; e) € 1,097, for damage to luggage, as a result of damage to the motor vehicle.

6.3. When it exists, the liability of travel and tourism agencies for the deterioration, destruction and removal of luggage or other items, in tourist accommodation establishments, while the traveler is staying there, has the following limits: a) € 1,397, globally; b) € 449 per item; c) The value declared by the Traveler, regarding the items deposited in the custody of the tourist accommodation establishment.

6.4. The agency's liability for non-bodily harm is contractually limited to an amount corresponding to three times the price of the service sold.

7. RESERVATION AND AMENDMENT EXPENSES

For each reservation, expenses will be charged according to information to be provided by the travel agency. For each change (names, dates, type of apartment or room, travel, etc.) expenses will be charged according to information to be provided by the travel agency. The acceptance of such changes depends on acceptance by the respective suppliers.

8. DOCUMENTATION

8.1. The Traveler must have in good order his personal or family documentation, (citizen's card, B. I., passport, military documentation, authorization for minors, visas, vaccination certificate and others possibly required). The agency declines any responsibility for refusing to grant visas or not allowing entry to the Traveler in a foreign country, and the Traveller's account is responsible for any and all costs that such situation entails.

8.2. Travel in the European Union: Travelers (regardless of age) traveling within the European Union must have the respective civil identification document (Passport; B.I, Citizen Card); To obtain medical assistance, they must have the respective European Health Insurance Card;

Nationals of non-EU countries must consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin;

8.3. Travel outside the European Union: Travelers (regardless of age) traveling outside the European Union must be in possession of the respective civil identification document (passport) as well as a visa if necessary (obtain this information from the agency at the time of booking ); Nationals of non-EU countries must consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin;

9. CHANGES REQUESTED BY THE TRAVELER

9.1. If the suppliers of the trip in question allow, whenever a Traveler, registered for a specific trip, wishes to change his registration for another trip or for the same departing on a different date, or any other change, he must pay the above fee , as modification expenses. However, when the change takes place 21 days or less in advance of the departure date of the trip, for which the Traveler is enrolled, or if the service providers do not accept the change, they are subject to the expenses and charges provided in the “Traveler's Termination of Contract” clause.

9.2. After the trip has started, if requested to change the contracted services for reasons not attributable to the agency (eg extension of nights, change of flight) the prices of tourist services may not correspond to those published in the brochure that motivated the hiring.

10. REGISTRATION ASSIGNMENT (CONTRACTUAL POSITION)

10.1 The traveler may cede his position, making himself replaced by another person who fulfills all the conditions required for the organized trip, as long as he informs the travel and tourism agency, in writing, up to seven consecutive days before the scheduled date for the game.

10.2 The assignor and the assignee are jointly and severally liable for the payment of the outstanding balance and for the fees, charges or additional costs arising from the assignment, which will be duly informed and confirmed by the travel and tourism agency.

11. CHANGES TO BE MADE BY THE AGENCY

11.1. Whenever, before the start of the organized trip, (i) the travel and tourism agency is obliged to significantly alter any of the main characteristics of the travel services, (ii) or is unable to meet the special requirements requested by the Traveler; (iii) or proposes to increase the price of the organized trip by more than 8%, the traveler can, within 20 (twenty) days: Accept the proposed change; Terminate the contract, without any penalty, being refunded of the amounts paid; Accept a replacement package proposed by the travel and tourism agency, being refunded in case of price difference.

11.2. The absence of a response from the traveler within the deadline set by the travel and tourism agency will imply tacit acceptance of the proposed change / cancellation of the trip with the application of the respective termination fees provided for in the above clause.


12. TERMINATION OF THE AGREEMENT BY THE AGENCY

12.1. When the trip is dependent on a minimum number of participants, the Agency reserves the right to cancel the organized trip if the number of participants reached is less than the minimum. In these cases, the traveler will be informed in writing of the cancellation within: 20 days before the start of the organized trip, in the case of trips lasting more than six days; 7 days before the start of the organized trip, in the case of trips lasting two to six days; 48 hours before the start of the organized trip, in the case of trips lasting less than two days.

12.2. Before the start of the organized trip, the travel and tourism agency may also terminate the contract if it is prevented from executing it due to unavoidable and exceptional circumstances.

12.3. Termination of the travel contract by the agency under the aforementioned terms only gives the traveler the right to a full refund of payments made within a maximum period of 14 days after the termination of the travel contract.

13. PRICE CHANGE

13.1. The prices contained in the program are based on the costs of services and exchange rates in effect at the date of printing of this program, so they are subject to changes (price increase or reduction) resulting from changes in the cost of transportation or fuel, taxes, exchange rates and fluctuations up to 20 days before the travel date.

13.2. If the increase in question exceeds 8% of the total price of the package, the provision in the clause “CHANGES TO BE MADE BY THE AGENCY” will apply.

13.3. In the event of a price reduction, the travel and tourism agency reserves the right to deduct the corresponding administrative expenses from the refund to be made to the traveler, which will be justified at the request of the traveler.

14. REFUNDS

Once the trip has started, no refunds are due for services not used by the Traveler for reasons of force majeure or for reasons attributable to the Traveler, unless reimbursed by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if replacement by other equivalents is not possible, gives the Traveler the right to be reimbursed for the difference between the price of the services provided and that actually provided.

15. TERMINATION OF THE CONTRACT BY THE TRAVELER

15.1 The traveler is free to give up the trip at all times before the trip starts.

15.2 Such termination implies that he is responsible for the payment of all charges to which the beginning of the performance of the contract and its withdrawal give rise, less the reallocation of services and cost savings.

15.3. Where applicable, the Traveler will be reimbursed for the difference between the amount paid and the amounts mentioned above. In the present situation the refund will be made, less the cancellation fee, within a maximum period of 14 days after the termination of the travel contract.

15.4. The traveler is also entitled to terminate the travel contract before it starts without paying any termination fee, if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that considerably affect the realization of the contract or the transport of passengers. passengers to their destination. Termination of the travel contract in this situation only gives the traveler the right to a full refund of payments made.

 

16. RIGHT TO REPENTANCE
The traveler, in the case of entering into a distance travel contract, has the right to repent and terminate the travel contract within 14 days after contracting, being entitled to full refund of the amounts paid, except for non-refundable expenses, provided then airline tickets and all those informed of non-refundable at the time of hiring.
 
17. RESPONABILITY
17.1.The travel and tourism agency is responsible for the correct performance of all travel services included in the travel contract.

17.2. When it comes to organized trips, travel and tourism agencies are responsible to Travelers, even though the services must be performed by third parties and without prejudice to the right of return, under the applicable general terms.

17.3. Organizing travel and tourism agencies respond jointly with retail agencies in the case of package travel.

17.4. In the remaining travel services, the travel and tourism agency is responsible for the correct issuance of accommodation and transport tickets and for the culpable choice of service providers, if these have not been suggested by the traveler.

17.5. The travel and tourism agency that intervenes as intermediaries in sales or reservations of individual travel services is responsible for the errors in the issuance of the respective titles, even in cases resulting from technical deficiencies in the reservation systems attributable to them.

17.6. The travel and tourism agency is responsible for any errors due to technical deficiencies in the booking system attributable to it and, if it has agreed to book an organized trip or travel services that are part of related travel services, by mistakes made during the booking process.

17.7. The travel and tourism agency is not responsible for errors in the booking that are attributable to the traveler or that are caused by unavoidable and exceptional circumstances.

 

18. ASSISTANCE

18.1. In case of difficulties for the traveler, or when for reasons not attributable to him, he cannot finish the organized trip, the travel and tourism agency will provide the following assistance: Provision of adequate information about health services, local authorities and consular assistance; and assisting the traveler in carrying out remote communications and finding alternative travel solutions.

At any time, travelers can contact the travel agency at the following emergency number +351918739685

18.2 If the difficulty underlying the request for assistance was caused by the traveler deliberately or through negligence, the travel and tourism agency may charge a fee in the amount of the costs incurred as a result of providing such assistance.

18.3. If due to unavoidable and exceptional circumstances, the traveler is unable to return, the organizing travel and tourism agency is responsible for ensuring the necessary accommodation costs, if possible of an equivalent category, for a period not exceeding three nights per traveler. The retail travel and tourism agency is jointly and severally liable for the obligation in question, without prejudice to the right of recourse, under the applicable general terms.

18.4. The cost limitation provided for above does not apply to persons with reduced mobility, their accompanying persons, pregnant women and unaccompanied children, or persons requiring specific medical care, provided the travel and tourism agency has been notified of these specific needs at least 48 hours before the start of the package.

 

19. INSOLVENCY

In the event of insolvency of the travel and tourism agency, the traveler may resort to the Travel and Tourism Guarantee Fund, and for that purpose he must resort to Turismo de Portugal IP, the entity responsible for the respective activation: Turismo de Portugal, IP, Rua Ivone Silva, Lote 6 , 1050-124 Lisboa, Tel. 211 140 200 | Fax. 211 140 830 - info@turismodeportugal.pt

 

20. INSURANCE

20.1. The liability of the travel agency organizing this program and arising from the assumed obligations, is guaranteed by civil liability insurance at AGEAS Seguros, policy No. 00841016909300000, in the amount of € 75,000, under the terms of the legislation in force.

20.2. The agency also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance and cancellation expenses.

21. VAT

The prices mentioned in this program reflect the provisions of DL 221/85 of 3 July, I. V. A. on the margin.

 

22. VALIDITY

This program is valid until 12/31/2020

NOTES The present general conditions can be complemented by any other specific ones, as long as duly agreed by the parties. The prices of the programs are based on the average quotation of the dollar-keep this currency because of air transport, so any relevant derivation of this currency may imply a revision of travel prices in the terms contained in the “price change” clause. Due to the constant changes in the price of fuel over the prices charged, there may be a change in the fuel supplement inserted in the price under the terms contained in the “price change” clause. The categories of hotels and cruises presented in this program follow the quality standards of the host country, which may be changed by similar ones when, for reasons beyond the agency, it is not possible to maintain or confirm the existing reservation, forcing the agency to inform the Traveler as soon as he becomes aware of it.


GENERAL INFORMATION
ARRIVAL OR DEPARTURE HOURS

The departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines at the date of printing of this program, which can therefore be subject to change.

HOTELS / APARTMENTS

Apartments - In case the accommodation is hired in an apartment, the Traveler is responsible for informing the number of people who will occupy the apartment. In the event of more people than booked, the apartments may refuse entry. Hotels - The price shown is per person and are based on double occupancy. Not all hotels have a triple room and an extra bed is usually installed which may not be of the same quality. In rooms equipped with two beds or a double, the triple can be made up only of those beds. The list of hotels and apartments included in the programs is indicative as well as their category that respects local criteria and classifications whose criteria are sometimes different from those used in Portugal.

MEALS

Unless otherwise stated, prices shown for half-board and full-board supplements do not include drinks. On arrival at the hotel after 7 pm, the first meal service will be breakfast the next day, on the last day and unless late check-out is possible, the hotel's last service will be breakfast.

 

TIME OF ENTRY AND EXIT

The hours and entry and departure on the first and last day will be defined according to the first and last service. As a rule, non-binding rooms can be used from 2 pm on the day of arrival and must be left free until 12 noon on the day of departure. In the apartments, the entrance usually takes place at 5 pm on the day of arrival and must be left free until 10 am on the day of departure.

 

SPECIAL CONDITIONS FOR CHILDREN

Given the diversity of conditions applied to children (destination and supplier) it is recommended to always question the special conditions that may be applied to the trip in question.

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